Shipping policy

Damaged or Lost Shipments

For UPS we provide tracking information for you to ensure dependable service. USPS claims for lost packages require at least 30 days for the package to arrive before allowing any claim to be filed. We recommend that critical orders be sent via UPS whenever possible. 

If your order is missing anything or is damaged, please check the contents carefully and then inspect the shipping carton. If the carton is undamaged, please contact us immediately, but in no case beyond 7 days from receipt. If you receive a damaged, crushed or torn-open package and the merchandise inside is damaged or missing in any way please keep all the packaging material and contact your local UPS or USPS service center for assistance in filing a claim. If your local carrier is unable to assist you then please call us at 816-697-3411.

Please Do Not return the package to us until you have contacted UPS or USPS and received instructions on how to proceed. For further information on filing a claim, please visit UPS at www.ups.com or USPS at usps.com.